FAQ – Frequently Asked Questions

Welcome to the Cheap Laptops UK FAQ page! Here you will find answers to the most commonly asked questions about our products, services, and policies. If you have any other questions, feel free to contact us at customerservice@cheaplaptopsuk.co.uk.

1. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal, and for your convenience, we accept Apple Pay and Google Pay for fast checkout.

2. How long does delivery take?

For UK orders, we use Royal Mail 48 Hour Service and Royal Mail First Class Signed For. You can generally expect delivery within 2 to 5 working days. For international orders, delivery times vary depending on the destination and courier used, but all international shipments are tracked.

3. How much does delivery cost?

We offer free standard delivery on all UK orders. For faster services or international shipping, charges may apply and will be calculated at checkout based on your location.

4. Can I track my order?

Yes! Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel.

5. What is your returns policy?

We offer a 14-day return policy for most products. Items must be unused, in new condition, and returned with their original packaging. Please note that software keys cannot be returned for a refund once delivered. For more details, please refer to our Returns and Refund Policy.

6. How do I return a product?

To return a product, please contact our customer service team at customerservice@cheaplaptopsuk.co.uk with your name, order number, and reason for return. We will provide you with instructions on how to return the product. All returns must be sent via a tracked delivery service to ensure confirmation of receipt.

7. What if my product is faulty or damaged?

If your item arrives damaged or develops a fault, contact us immediately at customerservice@cheaplaptopsuk.co.uk. Please provide your order details and attach photos if the product was damaged during delivery. We will arrange for the item to be returned for inspection, and if confirmed faulty, you will receive a full refund or replacement.

8. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at customerservice@cheaplaptopsuk.co.uk. If the order has not yet been dispatched, we can cancel it and issue a refund. If the order has already been shipped, you will need to return the item once received in accordance with our Returns and Refund Policy.

9. Do you offer warranties on your products?

Yes, all our products are covered by a 12-month warranty against hardware faults. If your product becomes faulty within this period, please contact us to arrange a return for repair or replacement.

10. Can I change my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible at customerservice@cheaplaptopsuk.co.uk. We will do our best to accommodate your request, but once the order has been processed or dispatched, we cannot make any changes.

11. Do you ship internationally?

Yes, we ship to many countries worldwide. International orders are shipped with tracking, and delivery times vary depending on the destination. Please note that import duties, taxes, and customs charges are the responsibility of the customer.

12. What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team at customerservice@cheaplaptopsuk.co.uk with your order details. We will arrange for the incorrect item to be returned and for the correct product to be sent to you.

13. How can I contact customer service?

You can contact us via email at customerservice@cheaplaptopsuk.co.uk. We aim to respond to all inquiries within a few hours during normal working hours, and otherwise within 12 hours.

14. Do you offer discounts or promotions?

We frequently offer promotions and discounts on our products. To stay informed about our latest offers, subscribe to our newsletter or follow us on social media.

15. Where can I find your Privacy Policy?

You can view our Privacy Policy at the following link: Privacy Policy.

We hope this FAQ has been helpful! If you have any further questions, don’t hesitate to reach out to us. Thank you for shopping with Cheap Laptops UK!